Privacy Policy

This privacy policy explains how Dream Car Warehouse LTD ("we", "us", "our") collects, uses and protects the personal information you provide to us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Dream Car Warehouse LTD is the data controller responsible for your personal data. You can contact us at:

  • Address: 8/8a Skillion Business Centre, Littleburn Industrial Estate, Langley Moor, Durham, DH7 8HG
  • Email: dreamcarwarehouseltd@gmail.com
  • Telephone: 01914647060

What information we collect

We may collect and process the following information about you:

  • Your name and contact details (such as address, email address and telephone number).
  • Information you provide when enquiring about, purchasing or financing a vehicle.
  • Vehicle and part-exchange details relevant to your enquiry.
  • Details of your visits to our website and the resources you access.

How we use your information

We use your personal information to:

  • Respond to your enquiries and provide the products and services you request.
  • Process vehicle sales, finance applications and related paperwork.
  • Meet our legal and regulatory obligations.
  • Contact you about your enquiry or, where you have agreed, with relevant offers and updates.

Lawful basis for processing

We process your data where it is necessary to perform a contract with you, to comply with a legal obligation, for our legitimate business interests, or where you have given your consent.

Sharing your information

We do not sell your personal information. We may share it with finance providers, lenders and other partners where necessary to provide the services you have requested, and with regulators or authorities where required by law.

How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements.

Your rights

Under data protection law you have rights including the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk if you are unhappy with how we have handled your personal data.

Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact us by email at dreamcarwarehouseltd@gmail.com or by telephone on 01914647060.

What our customers say about us

Our Reviews

I’ve recently bought an Audi q3 and the service was impeccable the full process was so quick and easy and from previously being let down by another company they were happy to send videos and pictures and answer any questions especially due to living far away we had a minor problem due to wrong reg plate but this was sorted professionally and quickly the communication was brilliant I would 100% but from these again and will recommend anyone to these guys!
— Paris Chadburn
Outstanding service From start to finish Connor was fantastic, explaining everything to my son and I. The extra touches and work he did on the car before we picked it up were second to none. Would highly recommend this dealership👍🏼
— Steve M
Highly recommend dream car warehouse, bought a bmw 4 series absolutely love it, had a small issue and they were out the next day to rectify the problem with there mechanic. Outstanding customer service, really polite and understanding. Will definitely be back for another motor when time is right. Thank you so much for all your help👏
— Cory Spicer
We had a seamless journey with Connor and Kam they made us feel at home, no pressure or hard sell we were given a fair price for our trade in. Car was ready on time and immaculately presented .Thank you both so much .
— Alan S
What a great experience it was dealing with Connor, from start to finish he found us the perfect car and kept us informed the whole time, couldn't be happier
— Ashton Lally
Top notch they couldn’t do enough for me , even gave me a car to get by until mine was ready , I highly recommend this place . Cheers again guys for all your help
— Mark Chaffer
It was fantastic real helpful staff that go above and beyond , thanks guys for everything you done I highly recommend this place
— Mark C
Where do I even start! Every now and then, you come across people who remind you that exceptional customer service still exists. Connor and Kam are those people. Buying a car is a huge decision, and I walked in feeling excited but also very nervous. From the very first conversation, they made me feel completely at ease. They listened, genuinely cared about what I was looking for, and treated me with so much kindness, honesty, and respect throughout the entire process. What impressed me most wasn't just their knowledge or professionalism, it was how much they genuinely cared! Nothing ever felt rushed, no question was too small, and they went above and beyond at every opportunity to make sure everything was perfect. It never felt like they were trying to sell me a car! The level of service they provided was something special. In a world where great customer service can sometimes feel rare, Connor and Kam set a standard that others should aspire to. They turned what could have been a stressful experience into one I'll genuinely look back on with fondness. (I know I probably gave them a headache!) Driving away in my new car was an amazing feeling, but knowing I had been looked after so well has made it even more memorable. Thank you again Connor and Kam. Your dedication, care, and professionalism made all the difference, and I couldn't be more grateful. If you're considering buying a car, speak to these two. You'll be in the very best hands!! Thank you both so much again!
— Jayne Taylor
Excellent service from Connor, highly recommend and a true gent. Keep up the good work
— Dan Bullock
10/10 service Mercedes CLA The process from start to finish was absolutely incredible! We got there before they opened by mistake and Connor came before the open time! Fell in love with the car straight away and was able to take my time with test driving it, the process of buying it was smooth, the day of picking it up we got the train up to Durham and Connor very kindly picked us up from the station in the new car! It was absolutely immaculate inside and out. He absolutely goes above and beyond for his customers and I couldn’t recommend him enough👍 10/10 service
— Liam F
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